We understand how important your privacy is. This document transparently explains how Padu99 collects, uses, stores and protects your personal information as a member of our platform.
Our Commitment
Your data will never be sold, rented or shared with third parties for marketing purposes without your explicit consent.
This Privacy Policy applies to all users who register or use the Padu99 platform, including the website and mobile app. By continuing to use our services, you agree to the terms stated in this document.
Padu99 respects the privacy of every individual who uses our platform. This Privacy Policy is designed to give you full clarity on how we handle your personal information, from the moment you first visit our website through to your time as an active member enjoying the games and promotions on padu99.
As an online entertainment platform operating in Malaysia, padu99 fully complies with the Personal Data Protection Act 2010 (PDPA). We believe transparency is the foundation of trust, and we are committed to keeping you informed about what we do with your data, why we need it, and how we keep it secure at all times.
This Privacy Policy covers all Padu99 services including the main website at padu99.onl, the official Padu99 mobile app for Android and iOS, customer support live chat, and all our official communication channels. If you have any questions about how we handle your data, our privacy team is ready to assist you at any time.
Padu99 has never sold and will never sell your personal information to any third party for advertising or marketing purposes. Your data belongs to you, and we only use it for the purposes for which you have given consent.
Padu99 collects your personal data through several key methods: information you provide directly during registration, data generated automatically as you use the platform, and information received from recognised third-party payment providers.
We never store your full credit or debit card details on Padu99 servers. All card transactions are processed directly through PCI-DSS certified encrypted payment gateways.
Every piece of data padu99 collects has a clear and legitimate purpose. We do not collect data beyond what is necessary to provide you with the best service. The following are the primary ways we use your personal information:
Account Management
Registration, login, identity verification and member profile management.Transaction Processing
Securely verifying and processing deposits and withdrawals.Platform Security
Detecting and preventing fraud, abuse and unauthorized access.Legal Compliance
Meeting KYC, AML and reporting obligations to regulatory authorities.Customer Support
Responding to enquiries, resolving complaints and improving service quality.Service Communications
Sending important notifications, security updates and account information.For marketing purposes such as sending promotional information and the latest bonuses, Padu99 will only do so if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time via the account settings page or by contacting our support team.
The security of your data is Padu99's top priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains protected against all cyber threats at all times.
Padu99 retains your personal data for as long as your account is active or as long as necessary to provide the relevant services. Following account closure, transaction data and KYC records are retained for a minimum of 5 years to comply with Malaysia's AML legal requirements. Other data that is no longer required will be securely deleted in accordance with established procedures.
Padu99 servers are protected by multi-layered firewalls, an intrusion detection system (IDS) and DDoS protection. Your data is stored in data centres with ISO 27001 certification.
Padu99 does not sell, rent or disclose your personal information to third parties except in specific circumstances required to deliver services to you or to fulfil legal obligations. Below is a full overview of the situations in which your data may be shared:
| Data Recipients | Purpose of Sharing | Status |
|---|---|---|
| Payment Providers FPX, DuitNow, e-wallet |
Secure deposit and withdrawal processing | Required |
| Game Providers Licensed game studios |
Game delivery and result verification | Required |
| Enforcement Authority Police, MACC, BNM |
Complying with court orders or official investigations | If Required |
| KYC Services Third-party identity verification |
Verifying the identity and age of new members | Limited |
| Group Companies Padu99 affiliated entities |
Internal integrated service operations | Limited |
| Marketing Partners Promotional partners |
Personalised advertising and bonus campaigns | With Consent |
All third parties we work with have signed strict data protection agreements and must comply with the security standards set by padu99. We do not allow any third-party partners to use your data for their own purposes beyond the agreed scope.
Padu99 uses cookies and similar tracking technologies to enhance your user experience, ensure smooth platform functionality and understand how players interact with the various features we offer. Cookies are small text files stored on your device that help us recognise you on subsequent visits.
You can manage your cookie settings through your web browser options at any time. However, disabling essential cookies may affect certain functions of the Padu99 platform and your overall gaming experience. For detailed instructions on how to manage cookies in your browser, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as the data owner have rights that we are obligated to respect and fulfil. Padu99 is committed to facilitating the exercise of these rights in a prompt and effective manner.
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete personal information.
Request deletion of your data subject to legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured, machine-readable format.
Restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our privacy team via live chat or email at [email protected]. We will process your request within 14 business days. For more complex requests, we may require up to 30 days and will keep you updated on the progress of your submission.
Before processing any data-related requests, we need to verify your identity to ensure your information is not disclosed to unauthorised parties. This verification process is a security measure in place to protect you.
The padu99 platform is exclusively for users aged 18 and above. We take our responsibility seriously to ensure no minors access our services, and this includes the protection of their data.
Padu99 does not knowingly collect or store any personal information from individuals under the age of 18. Should we discover that a minor's information has been inadvertently collected, we will promptly delete that information from our systems and close the account in question.
If you become aware that someone under the age of 18 has registered or is using the padu99 platform, please contact us immediately at [email protected] so that prompt action can be taken to protect them.
Padu99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. We are committed to informing you of any material changes in a transparent and timely manner.
When significant changes are made to this Privacy Policy, Padu99 will:
Your continued use of the padu99 platform after the effective date of an updated Privacy Policy will be considered your acceptance of those changes. If you do not agree with any changes, you have the right to close your account and request data deletion before the effective date.
We encourage you to revisit this Privacy Policy page periodically to stay informed of the latest updates. The most current version of the Privacy Policy is always available on this page.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how padu99 handles your personal data, our privacy team is here to help you.
You can reach us through the following channels:
When contacting us regarding privacy, please state your account username (if applicable), the type of request (data access, correction, deletion, etc.) and a brief description of your concern. This will help us process your request more quickly and accurately.
If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant enforcement authority under the Personal Data Protection Act 2010.
Six key pillars that make Padu99 the most trusted platform among Malaysian players in terms of personal data protection.
All data transmitted between your device and padu99's servers is protected with 256-bit SSL encryption — the same level of security used by leading banks worldwide. Your information cannot be read by any unauthorised party.
Padu99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and handling processes have been audited and meet all applicable local legal requirements.
Padu99 has never sold and will never sell your personal data to third parties for advertising purposes. Your information is used solely for service operations and will not be treated as a marketing commodity by any external party.
Your data is stored in data centres certified to ISO 27001 – the highest international standard for information security management. Round-the-clock monitoring, 24 hours a day, 7 days a week, ensures no threat goes undetected.
Through your padu99 account settings, you can manage your privacy preferences, withdraw marketing consent, request data access or request account deletion at any time. Control over your information always remains in your hands.
Padu99 undergoes regular penetration testing and security audits conducted by independent, internationally accredited cybersecurity firms. These audit reports help us identify and address any vulnerabilities before they can be exploited.
Now that you understand how Padu99 protects your personal data, register today and enjoy a safe, fair and exciting gaming experience alongside thousands of Malaysian players who have already trusted our platform.